Terms and conditions

EUROFLORIST SVERIGE AB


Euroflorist Sweden AB

Bellevuevägen 46
S-217 72 Malmö
Sweden

Organization number: 556200-4431
VAT registration number: SE556200443101

Our two different bouquet types

The Flowerbox

The Flowerbox is a collection of our most affordable bouquets—perfect for making a grand gesture at a small price. The flowers are delivered in a trackable flower box, allowing you to follow your flower delivery all the way to the recipient’s door.

When you purchase a Flowerbox, you always receive a complimentary Lindt chocolate. Check out our Flowerboxes here.

If you order an additional product with your bouquet, you will always receive exactly the item specified.

Florist Bouquets

Our florist bouquets are hand-tied and delivered by a local florist. Each bouquet is unique, crafted based on seasonal availability while always maintaining its color and shape. The number of stems in the bouquet may vary depending on current flower prices, but the value will always match the amount you paid. Check out our florist bouquets here.

If you purchase an additional product with your florist bouquet, you may receive a similar alternative. For example, a teddy bear may come in a different color, or chocolates may be replaced with an equivalent option, depending on the florist’s current stock.

Delivery Within Sweden

Below, you will find information about our delivery options.

As the sender, you are responsible for ensuring that both your details and the recipient’s information are correct. Orders with incorrect details are non-refundable.

Entered the wrong information? Contact our customer service, and we will assist you as much as possible.

Please note that a shipping fee always applies. The exact cost will be displayed on the product page once you have selected a product.

Delivery of Florist Bouquets

A local florist arranges this bouquet and personally delivers it to the recipient. You will receive an SMS confirmation once the flowers have been delivered.

We cannot guarantee delivery at an exact time, but we always do our best.

During peak seasons such as Valentine’s Day, Mother’s Day, and Christmas, delivery times may be affected by high demand. We recommend placing your order well in advance.

Deliveries to business addresses and institutions (such as nursing homes, care homes, schools, hotels, hospitals, and churches/venues for funeral ceremonies) are only made during office hours. Flowers are usually left at the reception.

We do not deliver to business addresses on Saturdays and Sundays.

The delivery fee covers one delivery attempt. If the florist is unable to deliver the bouquet due to incorrect information or if the recipient cannot be reached, the flowers must be collected from the florist’s shop.

Delivery of The Flower Box

When you order a Flower Box, the flowers are delivered via a courier service. Depending on the delivery address and selected time, you can choose between Best Transport, Early Bird, or Gordon Delivery. You can track your order here.

Note: The Flower Box cannot be delivered to business addresses or institutions such as nursing homes, care homes, schools, hotels, hospitals, and churches/venues for funeral ceremonies.

Bring Delivery delivers to private individuals at business addresses.

Best Transport

Best Transport delivers flowers to the recipient’s door between 5:00 PM – 10:00 PM.

  • The recipient will receive an SMS from Best to confirm entry codes and other necessary details.
  • The SMS allows the recipient to update the information and track the delivery.
  • Ensure the correct phone number is provided.
  • Once the package is delivered, the recipient will receive an SMS confirmation.
  • If the entry code does not work or the recipient is unreachable, the delivery will be left outside the building entrance or gate.

Early Bird

Early Bird delivers flowers to the recipient’s mailbox overnight, with delivery completed by 7:00 AM.

  • The recipient will receive an SMS from Early Bird to confirm the entry code.
  • The SMS allows the recipient to update the entry code and track the package. However, the address cannot be changed.
  • Once the package is delivered, the recipient will receive an SMS confirmation.

Gordon Delivery

Gordon Delivery delivers flowers directly to the recipient’s door. If the recipient is not home, the flowers will be left outside the door.

  • If the delivery is unsuccessful due to an incorrect entry code or intercom access issue, Gordon will attempt delivery again on the next available day.
  • If the second delivery attempt fails, the order will be canceled without a refund.

Delivery Times:

  • Friday: 4:00 PM – 10:00 PM
  • Saturday: 9:00 AM – 6:00 PM
  • Sunday: 10:00 AM – 5:00 PM
  • Monday: 4:00 PM – 10:00 PM

Bring Courier & Express

Bring delivers the flowers to the recipient's door between 08:00 and 16:00.

The recipient is contacted by Bring via SMS to ensure that the entry code and other important information are correct. Through the SMS, it is possible to update the information and track the delivery. Make sure to provide the correct phone number. When the package is delivered to the recipient's door, an SMS notification is sent to the recipient. If the entry code does not work and the recipient does not answer, the delivery will be placed outside the entrance, gate, or door.

Bring delivers to private individuals at business addresses.

Same-Day Delivery

In many cases, we can deliver your flowers on the same day. Enter the recipient’s address to check if express delivery is available. Check delivery options here.

Send Flowers for a Funeral

If you are sending flowers for a funeral, we require your order at least two business days before the ceremony.

It is important that you provide the exact time of the funeral in your order, as the florist will deliver the flowers at least one hour before the ceremony begins.

Send Flowers Abroad

With Euroflorist, you can easily send flowers to many parts of the world. Check available delivery areas here. Your bouquet will be hand-tied and delivered by a local florist in the chosen country.

In some cases, we require your order at least one day before delivery, especially when there are time zone differences or deliveries outside of Europe. Orders placed on weekends and public holidays cannot be guaranteed for same-day delivery.

A delivery fee applies to each order and varies depending on local courier costs.

Payment

On euroflorist.se, you can choose the payment method that suits you best: Swish, Klarna, Visa, Mastercard, PayPal, Apple Pay, and American Express.

All card payments are processed through a secure payment service. For card purchases, the card must be valid and approved for online transactions by your bank.

When paying via Klarna bank account or invoice, you accept Klarna’s terms and conditions. Read more here. A reminder fee (currently 50 SEK) and late interest (8% + reference rate) will apply in case of late payment.

If you selected Klarna as your payment method, refunds will be processed via Klarna. For questions regarding refunds, please contact Klarna’s customer service.

Service Fee

The product price includes a service fee.

Order Confirmation

When you complete your order on euroflorist.se, a confirmation will appear on the screen. You will then receive an order confirmation via email, which serves as a receipt for your purchase.

If you do not receive the confirmation or if there is an issue with your order, please contact our customer service.

 

VAT and Tax Regulations

Euroflorist Sverige AB is part of Euroflorist Holding AB, based in Stockholm.

Orders placed with Euroflorist Sverige AB and delivered within Sweden are subject to statutory VAT.

Orders delivered outside Sweden are exempt from VAT.

Gift Cards

You can purchase and use our gift cards in all participating florist shops. If you would like to know which stores accept them, please contact our customer service.

A scratched-off gift card cannot be used in a florist shop and must be redeemed online instead.

Using Your Gift Card

  • Redeem your gift card online at euroflorist.se, euroflorist.dk, or euroflorist.no.
  • Only one gift card per order can be used.
  • The delivery fee is not covered by the gift card.

Gift Card Options

  • Available in values of 50 SEK, 100 SEK, 200 SEK, or 300 SEK.
  • When redeeming your gift card, the full amount must be used—no remaining balance will be saved.
  • The validity period is stated on the back of the gift card.

Discount Codes

Have you received a discount code from Euroflorist? You can easily redeem it when shopping in our online store at euroflorist.se. The discount code is valid online only and cannot be used in our member stores.

How to Use Your Discount Code

  1. Enter the discount code at checkout.
  2. Click on "Apply Code" under Discounts or Gift Cards to activate it.
  3. Please note that discount codes are time-limited.

If your discount code does not work or if you are unsure about its validity, please contact our customer service.

Why Haven’t the Flowers Been Delivered?

Sometimes things don’t go as planned. Delays can occur due to unexpected events, such as:

  • Extreme weather conditions (snowstorm, heavy rain, or strong winds)
  • Traffic issues (accidents, roadworks, or congestion)
  • Technical problems (flat tire, vehicle breakdown, or system failure)
  • High demand (a large number of orders during peak seasons)

If your bouquet is delayed, we will contact either you or the recipient to arrange a new delivery time.

Can I Change or Cancel My Bouquet?

If you have ordered a florist bouquet, you can change or cancel it as long as the florist has not yet arranged it, which usually happens 24 hours before delivery.

For larger orders or during peak seasons, the deadline is 72 hours, as florists prepare bouquets in advance.

If you have ordered a Flower Box, we may need your request for changes or cancellations at least 48 hours before delivery.

Would you like to change or cancel your order? Contact our customer service here – we will do our best to assist you.

Cancel a Purchase

Changed your mind? According to the Swedish Distance and Off-Premises Contracts Act, purchases of flowers, chocolates, or other perishable goods cannot be canceled, as these products deteriorate quickly.

Complaints & Claims

If your flowers arrive damaged or wilt within seven days despite proper care, please contact our customer service and select "complaint" as the subject.

To process your claim, we always require a photo of the flowers. For a quick resolution, please send a clear digital photo via email, showing the entire bouquet from above.

According to the Consumer Purchase Act, complaints must be made as soon as the issue is discovered for the flowers to be replaced.

If the flowers were not delivered as agreed, you have the right to cancel the purchase, provided that the correct contact details were given and the recipient was available.

Note: During peak seasons, deliveries may be scheduled for an earlier date than requested.

Processing of Personal Data

We process your personal data to handle your order, billing, and accounting. When placing an order, we also register your IP address.

For delivery, we share the recipient’s contact details with the florist or courier responsible for the delivery. If necessary, the florist also receives your name and phone number.

We use your data for marketing purposes but never sell it to third parties.

Data Protection Officer: [email protected]

For more information on how we handle personal data, please see our Privacy Policy.

The terms and conditions were last updated on 2025-10-03.